Changing your email address

The address you sign in with is separate from the Personal email on your People profile. That one is a contact detail for HR records; this one is your account. Changing one does not change the other.

Changing your own address

Go to your account menu → Account & security, enter the new address under Sign-in email, and select Send confirmation.

We email a confirmation link to the new address. The change happens when you open that link, not when you request it.

Until you confirm, keep signing in with your current address. Nothing changes on the account in the meantime, so if you never open the link you simply carry on as before. If the email does not arrive, check the address you typed — a confirmation sent to a mistyped address cannot be recovered, and the safe thing is to request it again with the correct one.

Your password and any linked Google account are unaffected. You are not signed out.

When an administrator changes it for you

An administrator can change your sign-in address from Settings → Team, using the Email button on your row. This is meant for the case where an address is wrong in a way you cannot fix yourself — most often, one you cannot receive email at.

That change applies immediately, without a confirmation step, because requiring you to open a link at an address you cannot reach would block the exact situation it exists for.

You are told either way. A notice goes to both the old and the new address, so a change you did not ask for is visible to you. If one arrives unexpectedly, speak to an administrator of your workspace.

If you belong to more than one workspace

Your account is one identity across every workspace you belong to, so changing the address changes your sign-in everywhere.

For that reason an administrator cannot change it for you if you are a member of more than one workspace — one workspace has no standing to change how you sign in to another. You will need to change it yourself, using the steps above. Administrators attempting it are told why.

Imports are not affected

If your workspace imports from Harvest, Toggl or Clockify, people are matched by their id in that system rather than by email address. Changing an address here does not affect a later import, and will not create a duplicate of you.