How to run a team time audit that leads to a useful change
The point of a time audit is to change a decision. Start with a question, keep the categories clean, and measure whether the resulting change helped.
Topic
Team and culture
Getting people to track time without making the place miserable.
Four time tracking metrics that mislead
Every one of these is genuinely useful and every one of them regularly produces the wrong decision. What each actually measures, and what to read alongside it.
A time tracking policy worth actually writing
One page, eight decisions. Most agencies have none of this written down, which is why their billable percentage measures interpretation rather than work.
Why timesheets get reconstructed on Friday, and how to stop it
Nobody is lying. Human recall of a working day decays within hours, and every agency's data quietly reflects that. What to change so the numbers describe the week that happened.
A timesheet approval process people don't resent
Approvals exist to protect the invoice, not to police the team. The difference shows up in what the approver is actually looking at.
Billable vs non-billable: where agency time actually goes
The four arguments every agency has about what counts as billable, why the answers matter less than the consistency, and what a healthy non-billable split looks like.
How to track billable hours without hating it
Most time tracking advice assumes the problem is discipline. It usually is not — it is that the system asks for more precision than the work can supply.
Rolling out time tracking without a mutiny
The first ninety days decide whether you get useful data or a compliance exercise. A practical sequence, and the three mistakes that poison it on day one.
Why we don't build screenshots
Several tools in this category will photograph your team's screens every ten minutes. We have decided not to build that, and it is worth saying why rather than leaving it as a gap in a feature list.
Numbers like these, without the spreadsheet
Utilization, effective hourly rate and project margin, straight out of tracked time.
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