Time Trakkr's Jira integration has two parts that work together: a personal connection that lets you link and search issues, and an optional organization-level connection that an admin uses to map Jira projects to workspace projects. Both live on the Integrations page. Using the link once it is set up is covered in linking time to Jira issues.
Everyone who wants to attach entries to Jira issues connects their own account. This connection is personal on purpose: issues are searched with your Jira permissions, and any worklog Time Trakkr pushes is attributed to you.
Once linked, the badge shows Connected. If your Jira account has access to more than one site, a picker appears next to the badge so you can choose which site to search; with a single site, its name is shown instead. Select Disconnect to unlink.
An owner or admin can connect Jira once for the whole workspace to pin each Jira project to a workspace project. This is separate from your personal connection.
This org connection is only ever used to read the list of Jira projects so you can map them. It never posts worklogs. See linking time to Jira issues for how a saved mapping steers issue links to the right project.
Keeping connections personal is what makes the integration safe:
Linking issues works as soon as you connect. Mirroring hours back to Jira as worklogs is a separate, per-project choice made by a manager or admin on the project's edit page, so it never happens without a Jira account behind it. The full behavior, including how the entry's project and task can fill themselves in, is described in linking time to Jira issues.
Updated 2026-07-20. Still stuck? Contact support or return to the Help Center.