Help / Tracking time

The AI assistant

The Assistant lets you work with your time in plain language. You can ask questions about your tracked hours and budgets, or tell it to log time, run a timer, or draft an invoice. It appears in the Track section of the sidebar when your workspace has the assistant enabled.

Asking and telling

Open Assistant and type into the box reading Ask, or tell me what to log…, then select Send. The empty screen suggests a few things to try:

  • "How many hours did I log this week?"
  • "Log 2 hours on my main project today for project management"
  • "Which projects are over budget this month?"
  • "What is still uninvoiced?"

You can phrase requests naturally, such as "log 2 hours on Pollen yesterday for design." To start a fresh conversation, select + New chat.

Speaking your request

If your browser supports it, a microphone button appears next to the box. Select it (its label is Speak your request) and talk; your words fill the box as you speak and are sent when you stop. While it is listening the button switches to Stop dictation.

Because speech can be misheard, the assistant treats a name it is unsure about as a guess. If what you said does not match a project exactly, it offers the closest-sounding options and asks you to confirm rather than guessing. It will never log time against a project it only guessed at.

It always confirms before writing

Before making any change, the assistant restates what it is about to do using the actual project and task names it resolved, and waits for your yes. This applies to logging time, starting a timer, and drafting an invoice. If anything is unclear, it asks a question instead of acting. Nothing is written to your timesheet, and no invoice is drafted, until you confirm.

What it can do

The assistant works only with your own time and your workspace's data. It can:

  • Search your projects, clients, and tasks by name.
  • Report on tracked time over a date range and list individual entries.
  • Check hours budgets against actuals.
  • Check profitability and uninvoiced work (managers and admins only).
  • Log time for you.
  • Start and stop your timer.
  • Draft an invoice (admins only).

What it cannot do

  • It cannot log time for other people; it only records your own hours.
  • It cannot send an invoice. It only creates a draft, which you review and send yourself in Invoices.
  • Plain members cannot see rates or money through the assistant, matching the role rules elsewhere in the app.
  • It cannot do anything outside time, budgets, profitability, timers, and draft invoices.

A note on accuracy

The assistant reminds you that "AI answers can be wrong; totals come straight from your data." Treat its written prose as a helpful summary, but rely on the numbers it pulls from your records, which are exact. Because every change is confirmed first, a misunderstanding never quietly reaches your timesheet.

Updated 2026-07-20. Still stuck? Contact support or return to the Help Center.